Work Experience
IT Client Contract Specialist - Internship
July 2004 - August 2004 - Grainger - Lake Forest, IL
- Learned about the legality aspects of contracts and business practices
- Worked with clients and suppliers to accomplish goals and meet deadlines
- Balanced and tracked spending for consultant accounts with Excel
- Gained knowledge of network structures and equipment
Network Administrator
January 2004 - May 2004 - Northern Illinois University - DeKalb, IL
- Analyzed and resolved hardware and software problems
- Provided desktop support to students regarding school projects and network issues
- Installed and maintained computer peripherals
Client Service Representative
May 2003 - August 2003 - ADP Retirement Services - Deerfield, IL
- Provided timely and accurate information regarding employee benefit plans to participants who called
- Worked as a member of a team to meet established service requirements when handling inquiries
- Utilized team to troubleshoot potential issues to ensure that participants received accurate information
- Established a great rapport with peers, management, and internal partners
- Gained superior knowledge in Defined Contributions
Road Shop Product Specialist
May 2003 - August 2003 - Circuit City - McHenry, IL
- Learned extensive knowledge on sales techniques and building customer rapport
- Worked as a team in the department to ensure quality installations and custom fabrication
- Trained in mobile Video, Audio, Navigation, Security Systems, and Custom accessories
- Excelled beyond sales budgets and goals
Record Processor
May 2002 - August 2002 - Hewitt Associates - Lincolnshire, IL
- Reviewed, processed, and corrected claim forms with participants
- Worked as a team on a project for client
- Acquired knowledge in Defined Contributions
- Designed and produced user-friendly spreadsheets for management
Sales Associate
May 2002 - August 2002 - November 2002 - May 2003 - Home Depot - Palatine, IL
- Helped customers find the product that meets their need using qualifying questions
- Worked with other associates to correctly troubleshoot customer projects
- Learned to successfully communicate and work with a wide range of customers
Updated 9-22-04